Cartiva AI handles order tracking, returns, refunds, cart recovery and recommendations — by chat or voice call, in Hindi, Tamil, Hinglish and 8 more. Install in minutes. No code.
BUILT FOR INDIAN D2C & SHOPIFY BRANDS
Cartiva connects to your Shopify store and handles the support work that drains your team — by chat or voice, around the clock.
Customers ask "where's my order?" — Cartiva pulls live fulfillment and tracking from Shopify and answers in seconds. No more WISMO tickets.
Place orders, edit quantities, and update delivery addresses before fulfillment — all inside the chat, with confirmation guardrails on every action.
Verifies the order, checks your return window, captures a reason, and runs an explainable risk score — offering exchange, store credit, or refund. Anything risky escalates to you.
For damaged or "not as described" items, Cartiva collects a photo and runs a vision check for consistency before a human approves — cutting return fraud.
Real-time capture of left carts, then a nudge by email or SMS with a unique auto-generated discount and a one-tap link straight back to checkout.
Hybrid semantic + keyword search understands what a shopper wants and surfaces the right products from your catalog as rich, add-to-cart cards.
At natural moments, suggests a premium upgrade or a complementary item from real co-purchase data — with one-tap bundles and attributed revenue.
Asks occasion, budget, and style, then builds a complete head-to-toe look from your catalog — or from a photo a shopper uploads.
Shoppers tap to call and talk hands-free. Streaming speech-to-text and text-to-speech keep replies fast, and they can shop, track, and return entirely by voice.
Detects the shopper's language and replies in it — Hindi, Bengali, Tamil, Telugu, Marathi, Kannada, Gujarati, Malayalam, Punjabi, Odia, English, and code-mixed Hinglish.
Confirms cash-on-delivery orders by call or SMS before fulfilment to cut RTO losses — fully configurable per store.
When a shopper is upset or asks for a person, Cartiva offers to connect them, collects their contact, and opens a ticket — never escalating without asking first.
See conversations, deflection rate, carts recovered, upsell/cross-sell revenue, topics, and per-language breakdowns — the proof Cartiva pays for itself.
Match your brand: colors, launcher icon, header, position, light/dark theme, welcome message, and a one-line install snippet for any store.
Chat and voice, across all your customers' languages — with sentiment, intent and resolution captured automatically.
Sign up with your email and connect your Shopify store in one secure click. Cartiva reads orders, products and customers — nothing else.
Paste one line of code, or install our Shopify app. The chat + call widget appears on your store, themed to match your brand.
Cartiva starts handling conversations immediately. Watch resolutions, recovered carts and revenue roll into your dashboard.
From your storefront to voice calls to your Shopify data — see how Cartiva fits in.
One line of code drops the chat + call widget onto your store, themed to match your brand.
Customers call and speak naturally — Cartiva understands and replies in 11 Indian languages.
Reads live orders, products and customers — only what it needs to help your shoppers.
Most support tools translate English. Cartiva understands Indian languages natively — including code-mixed Hinglish and Tanglish — so every customer feels heard.
Deflection rate, resolution time, CSAT, escalations and top customer intents — at a glance.
See carts recovered, upsell revenue generated, and the support cost Cartiva saves you every month.
Sentiment trends, most-asked products, common complaints and language breakdown — straight from real chats.
Every plan includes a 7-day free trial and is billed on AI conversations — not store traffic. Prices are per month.
For new stores getting started with AI support.
For growing stores with more volume.
Adds voice: COD verification + cart-recovery calls.
Full AI suite — upsell, cross-sell & human handoff.
Everything in Growth, plus custom AI voice agents & channels — scoped per deal.
See exactly what’s in each plan.
| Plan | Lite₹4,999/mo | Starter₹9,999/mo | Plus₹24,999/mo | Growth₹49,999/mo | EnterpriseCustom |
|---|---|---|---|---|---|
| Usage & limits | |||||
| AI chat conversations / mo | 500 | 1,500 | 5,000 | 15,000 | Custom |
| COD verification calls / mo | — | — | 1,000 | 3,000 | Custom |
| Abandoned-cart calls / mo | — | — | 1,000 | 3,000 | Custom |
| Product sync | 500 | 1,500 | 4,500 | 15,000 | Custom |
| Knowledge base (policies & FAQs) | Standard | Standard | Expanded | Expanded | Custom |
| Analytics | Basic | Basic | Advanced | Advanced | Advanced |
| Support | Email + Chat | Email + Chat | Dedicated AM | ||
| Free trial | 7 days | 7 days | 7 days | 7 days | — |
| Core features | |||||
| Product RecommendationsHybrid semantic + keyword search recommends the most relevant products as add-to-cart cards. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Merchant-curated recommendation pinsPin specific products so the agent always surfaces your priority items first. | ✓ | ✓ | ✓ | ✓ | ✓ |
| WISMO — Track Orders InstantlyAnswers “where is my order?” with live Shopify fulfillment + tracking, cutting WISMO tickets. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Create & Modify OrdersCreate orders and edit quantities / shipping details — with confirmation, and blocked after fulfillment. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Returns & Refunds (exchange-first)Checks eligibility + policy, captures reasons, offers exchange → store credit → refund. Human-approved. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Store credit & gift cardsIssue real Shopify gift cards as store credit (optional bonus %) on an approved return. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Return-risk scoringScores return-fraud risk with explainable flags and routes high-risk cases to human review. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Photo-Verified ReturnsCollects photos and uses AI vision to validate damage / wrong-item claims before approval. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Context MemoryRemembers an identified shopper’s preferences, history and past issues across chats (consent-based). | ✓ | ✓ | ✓ | ✓ | ✓ |
| Merchant knowledge baseThe agent answers policy / FAQ questions grounded in the content you add in Settings — no guessing. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Review queues (returns · COD · escalations)Human-in-the-loop approval queues in the dashboard for every money/PII action. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Analytics & AttributionConversations, AI resolution, recovered carts, upsell revenue, intent, and language performance. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Fully Customizable WidgetColors, icon, header, position, welcome message, branding, and light/dark themes. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Multilingual SupportDetects + replies in Hindi, Hinglish, English and 9 more Indian languages — in the same script. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Multi-tenant isolation, AES-256-GCM encryption & GDPRPer-row tenant isolation, encrypted store tokens, and Shopify-mandatory GDPR compliance built in. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Pro features | |||||
| COD Verification (IVR)Verifies Cash-on-Delivery orders via IVR calls before fulfillment to reduce RTO losses. | – | – | ✓ | ✓ | ✓ |
| Abandoned Cart Recovery (IVR + unique codes)Contacts cart-abandoners via IVR + email/WhatsApp with a unique single-use discount code + checkout link. | – | – | ✓ | ✓ | ✓ |
| Ultra features | |||||
| Smart Human Handoff (live takeover)Detects when a human is needed, reuses known contact, mutes the AI, and moves the chat to a live agent. | – | – | – | ✓ | ✓ |
| AI Upsell & Cross-SellPremium same-category upsells + complementary, gender-matched, in-stock cross-sells to lift AOV. | – | – | – | ✓ | ✓ |
| AI Stylist & Outfit BuilderBuilds complete outfits from occasion, budget, preferences, or an uploaded image. | – | – | – | ✓ | ✓ |
| Custom features · built on request | |||||
| COD Verification AI Voice AgentA human-like AI voice agent calls to verify name, phone, address, and order before approval. | – | – | – | – | On request |
| Abandoned Cart Recovery AI Voice AgentAn AI voice agent calls cart-abandoners, handles objections, and sends a WhatsApp checkout link. | – | – | – | – | On request |
| AI on WhatsApp / Instagram / AppOmnichannel deployment beyond the website — scoped and built per deal. | – | – | – | – | On request |
| Custom CRM integrations (Zoho, HubSpot…)Sync conversations/tickets into your CRM — scoped and built per deal. | – | – | – | – | On request |
| Coming Soon | |||||
| AI Voice ShoppingShop, order, track, and return through a real-time natural AI voice conversation. | Soon | Soon | Soon | Soon | Soon |
| Additional team seatsInvite teammates with roles (owner / admin / agent) and per-plan seat limits. | Soon | Soon | Soon | Soon | Soon |
Prices are per month. Enterprise is tailored to your volume — book a call and we’ll build a plan that fits.
Join Indian D2C brands turning support into a growth engine with Cartiva AI.