Cartiva AI handles order tracking, returns, refunds, cart recovery and recommendations — by chat, in Hindi, Tamil, Hinglish and 8 more. Install in minutes. No code.
BUILT FOR INDIAN D2C & SHOPIFY BRANDS
Cartiva connects to your Shopify store and handles the support work that drains your team — by chat, around the clock.
Customers ask "where's my order?" — Cartiva pulls live fulfillment and tracking from Shopify and answers in seconds. No more WISMO tickets.
Place orders, edit quantities, and update delivery addresses before fulfillment — all inside the chat, with confirmation guardrails on every action.
Verifies the order, checks your return window, captures a reason, and runs an explainable risk score — offering exchange, store credit, or refund. Anything risky escalates to you.
For damaged or "not as described" items, Cartiva collects a photo and runs a vision check for consistency before a human approves — cutting return fraud.
Real-time capture of left carts, then a nudge by email or SMS with a unique auto-generated discount and a one-tap link straight back to checkout.
Hybrid semantic + keyword search understands what a shopper wants and surfaces the right products from your catalog as rich, add-to-cart cards.
At natural moments, suggests a premium upgrade or a complementary item from real co-purchase data — with one-tap bundles and attributed revenue.
Asks occasion, budget, and style, then builds a complete head-to-toe look from your catalog — or from a photo a shopper uploads.
Shoppers will tap to call and talk hands-free — streaming speech-to-text and text-to-speech keeping replies fast, so they can shop, track and return entirely by voice. Not switched on yet.
Detects the shopper's language and replies in it — Hindi, Bengali, Tamil, Telugu, Marathi, Kannada, Gujarati, Malayalam, Punjabi, Odia, English, and code-mixed Hinglish.
Confirms cash-on-delivery orders by call or SMS before fulfilment to cut RTO losses — fully configurable per store.
When a shopper is upset or asks for a person, Cartiva offers to connect them, collects their contact, and opens a ticket — never escalating without asking first.
See conversations, deflection rate, carts recovered, upsell/cross-sell revenue, topics, and per-language breakdowns — the proof Cartiva pays for itself.
Match your brand: colors, launcher icon, header, position, light/dark theme, welcome message, and a one-line install snippet for any store.
Every chat, across all your customers' languages — with sentiment, intent and resolution captured automatically.
Sign up with your email and connect your Shopify store in one secure click. Cartiva reads orders, products and customers — nothing else.
Paste one line of code, or install our Shopify app. The chat widget appears on your store, themed to match your brand.
Cartiva starts handling conversations immediately. Watch resolutions, recovered carts and revenue roll into your dashboard.
From your storefront to your Shopify data — see how Cartiva fits in.
One line of code drops the chat widget onto your store, themed to match your brand.
Customers will call and speak naturally — Cartiva understands and replies in 11 Indian languages. Typing works in all of them today.
Reads live orders, products and customers — only what it needs to help your shoppers.
Most support tools translate English. Cartiva understands Indian languages natively — including code-mixed Hinglish and Tanglish — so every customer feels heard.
Deflection rate, resolution time, CSAT, escalations and top customer intents — at a glance.
See carts recovered, upsell revenue generated, and the support cost Cartiva saves you every month.
Sentiment trends, most-asked products, common complaints and language breakdown — straight from real chats.
Join Indian D2C brands turning support into a growth engine with Cartiva AI.