Terms of Service

1. The service

Cartiva provides an AI customer-support agent that connects to your Shopify store to handle chat and voice support, order tracking, returns, recommendations, and cart recovery. The features available to you depend on your subscription.

2. Your responsibilities

• You must own or be authorised to manage the Shopify store you connect.
• You are responsible for the policies you configure (returns, refunds, COD) and for the accuracy of your store data.
• You must not use Cartiva for unlawful, abusive, or deceptive purposes.

3. Usage & billing

Usage (conversations, voice minutes, messages) may be metered, and the features available to you depend on your subscription. Where a paid subscription applies, fees are billed on a recurring basis and are non-refundable except where required by law.

4. AI output

The agent generates responses automatically and may occasionally be inaccurate. Irreversible actions (placing orders, issuing refunds) run behind confirmation guardrails, and high-risk cases escalate to your team. You remain responsible for decisions taken on your store.

5. Availability

We aim for high availability but do not guarantee uninterrupted service. We may update, suspend, or discontinue features with reasonable notice.

6. Termination

You may cancel at any time; access continues until the end of the billing period. We may suspend accounts that breach these terms.

7. Liability

Cartiva is provided "as is." To the extent permitted by law, Teckstaq's liability is limited to the fees paid in the preceding three months.

8. Contact

Questions? Email legal@teckstaq.com.